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Privacy Policy

Privacy Policy

Effective Date: 08/17/2025

 

HealthyZen is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website healthyzen.ca (the "Site") and use our services, including purchasing 7-day personalized meal plans and guides on diet adherence and brain health. This Privacy Policy is governed by the laws of Alberta, Canada, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What Personal Information Do We Collect?

We collect personal information that you provide directly to us and information we collect automatically when you use our Site. All services are provided online, with no in-person meetings.

  • Information You Provide Directly:

    • Contact Information: Your name, email address, postal address, and phone number.

    • Account Information: Username, password (encrypted).

    • Payment Information: Credit card details and billing address are collected and processed by our secure third-party payment processor (Wix Payments, Stripe, or PayPal - specify which one you use!). We do not store your complete credit card information on our servers. [Link to Payment Processor's Privacy Policy].

    • Dietary and Health Information: Dietary preferences, allergies, health conditions, lifestyle habits, and other health-related information you provide to customize your meal plans. This information is considered sensitive and is treated with extra care. This may include information about weight, height, activity level, and specific health goals.

    • Wellness Goals: Information about your fitness goals, reasons for purchasing guides, and other related information.

    • Communications: Records of your communications with us (e.g., emails).

  • Information We Collect Automatically:

    • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.

    • Cookies and Similar Technologies: We use cookies and similar tracking technologies (potentially provided by Wix) to collect information about your browsing behavior and preferences. We use [list specific types of cookies used, e.g., essential, analytics, advertising. Refer to Wix's documentation for the cookies they use]. You can manage your cookie preferences through your browser settings or our cookie consent tool 

    • Device Information: Information about the device you use to access our Site, including the device type, operating system, and unique device identifiers.

2. How Do We Use Your Personal Information?

We use your personal information for the following purposes:

  • Providing and Improving Services:

    • Creating and customizing your 7-day personalized meal plans based on your dietary needs, preferences, and health information.

    • Processing your orders for guides on diet adherence and brain health.

    • Personalizing your experience on our Site.

    • Improving our Site and services based on your feedback and usage patterns.

  • Communication:

    • Responding to your inquiries and providing customer support.

    • Sending you important updates about your account or changes to our services.

    • Sending you promotional emails about new products, services, and special offers (you can opt-out at any time). We will obtain your express consent before sending you marketing communications, as required by Canadian law.

  • Payment Processing: Processing your payments for our services through our secure third-party payment processor.

  • Analytics: Analyzing Site usage and trends to improve our services and user experience. We may use Wix Analytics for this purpose.

  • Legal Compliance: Complying with applicable laws, regulations, and legal processes.

3. How Do We Share Your Personal Information?

We may share your personal information with the following categories of recipients:

  • Service Providers: We use third-party service providers to assist us with various functions, such as payment processing, email marketing (if applicable), website hosting (Wix), and analytics (Wix Analytics, potentially Google Analytics). We have contracts with these service providers to ensure they protect your personal information in accordance with PIPEDA and Alberta law. [List specific service providers and link to their privacy policies].

  • Business Partners: We will not share your information with business partners without your express consent.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process (e.g., in response to a court order or subpoena).

4. Consent

By using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We will obtain your express consent for certain uses of your information, such as sending you marketing communications. You may withdraw your consent at any time by contacting us as described below.

5. Your Rights Under PIPEDA

You have certain rights regarding your personal information under PIPEDA, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information. This right is subject to certain exceptions under PIPEDA.

  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.

  • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time.

To exercise these rights, please contact our Privacy Officer using the contact information provided below. We may require you to verify your identity before processing your request.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Using secure servers to store your information (Wix provides secure hosting).

  • Using encryption to protect sensitive information during transmission (e.g., SSL encryption).

  • Implementing access controls to limit access to your information to authorized personnel.

  • Regularly reviewing our security procedures and implementing updates as needed. We rely on Wix's security infrastructure for many of these measures.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely destroy it or anonymize it.

8. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. We will also provide you with notice of any material changes to this Privacy Policy, as required by law. Your continued use of our Site after the posting of changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us / Privacy Officer

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

 

HealthyZen

 

12111 150 Ave

Edmonton, Alberta, Canada

T5X 2C2

 

lindonhoule@healthyzen.ca

  • Privacy Officer: Lindon Houle

11. Disclaimer

HealthyZen provides nutrition coaching and information. I am not a medical professional, and the information provided on this website and in our meal plans and guides is for informational purposes only and is not intended to be a substitute for professional medical advice. Always consult with a qualified healthcare provider for any questions you may have regarding your health or before making any changes to your diet or exercise routine. Never disregard professional medical advice or delay in seeking it because of something you have read on this website

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